What to do when your iPhone won’t turn on (Step by Step Fix)

It happens. Our iPhone displays a completely black screen and you don’t know what to do. What do you do with a telephone that won’t play by the rules and turn on when you need it? There are a number of reasons why your iPhone may not turn on. The fix could be childishly simple, or on the other hand, something much more complicated and serious.

I’m here to help you figure out what’s going on with that iPhone, an indispensable tool for any active person in the world today. When I say active, that doesn’t necessarily a person who’s running about all day, but anyone, even a bedridden person at home to whom that iPhone is not only a lifeline but the only way that person has to keep in touch with friends and family.

The first thing to do is to decide whether the problem is hardware or software. Since software problems on your iPhone are easier for anyone to troubleshoot, let’s start with these. If software turns out to be the culprit, then we’ll move on to the hardware department. Here below are listed some of the reasons that could be causing your iPhone’s failure to cooperate.

Cause 1: A Software Crash

Many have already had software problems with Apple. People often come into the shop complaining of a dead iPhone. I’ve done a quick and simple hard reset by holding the Sleep/Wake button (aka the Power Button) and the Home Button at the same time for 20 seconds. If the initial indication was correct, the iPhone should spring back life all within about 10 seconds, although it can take a little longer.

How does a Hard Reset fix an iPhone that refuses to wake up?

The answer is confusingly simple: if your iPhone can be fixed by a simple Hard Reset, it means that your iPhone was never off at all. It has remained on all the time. Most, believing that a black screen means their iPhone is off and won’t turn on for them.

That’s a natural mistake to make considering that a black screen tells you nothing so you assume the iPhone is turned off.

Typically, a consumer walks in and complains that his/her iPhone refused to turn on yesterday. After a night’s rest, you woke up and plugged it in, thinking it needed charging. To your utter surprise, it suddenly turned on. What’s going on?

The simple straightforward answer is that during the night the battery ran down and the iPhone really turned off. In the morning, after the plugging the iPhone in, it automatically rebooted itself, which is essentially what we do when we perform a hard reset on the iPhone.

If the software is causing the problem, we normally recommend that y9ou backup and restore your iPhone. Then it’s time to get the software fixed. I’ve also written an article about this where you can learn more as well as learn to save iPhone battery life: How to restore your iPhone.

Cause 2: The Lightning Cable and your Charger

This is an important step to remember. You should try charging your iPhone with another cable and another charger, but you should not use a wall charger! To explain all this would take longer than most people want to listen, so suffice it to say that you might try charging your iPhone by using a USB port on the computer instead of using a wall outlet. Alternatively, if you normally charge your iPhone with your laptop, you might try charging with a wall charger.

Make Sure it’s not just The Display

With your iPhone plugged in, open iTunes. if iTunes recognizes your iPhone, then you should back up your iPhone immediately. In case of a serious hardware problem, this may well be your last chance to back up all your important data. If you are able to successfully back up your iPhone, and/or hear any unusual noises, you may need to have the iPhone’s display repaired.

The Repair Options Section found at the end of the article offers advice about what to do next and hopefully save you some money. If, however, your iPhone doesn’t display in iTunes, then you may try doing a hard reset with your iPhone connected to the computer. Any error messages? If instructed to restore your iPhone, now’s the time to do so.

If you’ve followed all the instructions and your iPhone still won’t turn on, you may be lost with no way to recover the date except for the possibility that you may have an iTunes or iCloud backup. The last possibility may be a data recovery company that may be found online, but that’s an expensive route to take.

Cause 3: Physical or Liquid Damage

We all try to be careful, but accidents find a way to happen. Sometimes we drop our iPhones, but luckily the phone suffered no real damage. Generally speaking, iPhones are plenty tough. But when it comes to water, even a little rainwater, your iPhone isn’t as tough as you thought it was.

A few drops of liquid can bring your iPhone to a screeching halt.

The worst part of this is that damage from water or other liquids can be so unpredictable. A spill that occurred last week can show up only this morning. This is because perhaps a mere drop of water managed to seep into the charging port and now your iPhone won’t charge.

You scratch your head. A buddy spilled a glass of water on his iPhone and it still works perfectly. Not an unusual story at all. First, look over the exterior of your iPhone. Any sign of damage? If it’s minor and your iPhone is still under warranty, Apple may simply replace it.

If you find any liquid damage. Unless you have insurance via AppleCare+ your iPhone won’t be covered for liquid damage, and even with the insurance there’s a deductible, If uncertain how to check for water damage, Apple offers a support article, called, Liquid damage to iPhone of iPod isn’t covered by warranty.

Repair Options

If your iPhone is still under warranty and there’s no obvious damage, you may get Apple to cover the repair at no cost to you. In other scenarios, Apple can get costly, but there are other ways to go. CellSavers is a company that comes to a location of your choice and services your iPhone quickly and easily.

What to do now?

By now, you’ve hopefully figured out exactly why your iPhone doesn’t want to turn on and what to do about it, in the worst case scenario meaning you have to have your iPhone repaired.

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